Refund Policy

You can cancel the order at any time before Matrix-Athletic has shipped the products to you. Under normal circumstances, YISHAN will process your order cancellation request within 1-2 working days. Once the order has entered the shipped stage, it may not be canceled. Please contact us by email: support@1234puzzle.com.

 

You can only cancel the entire order, not part of an order. If you still need to cancel some items in your order, you must cancel the whole order before repurchasing.

 

After the order is canceled, YISHAN will not reserve inventory for you, resulting in insufficient stock and unable to purchase. Please contact us by email: support@1234puzzle.com.

After you submit the cancellation request, we will send you the processing result by email. If the cancellation is not successful, please contact us and follow the steps outlined in the Return Policy to make a return.

The delivery cannot be delivered due to special reasons, including but not limited to natural disasters, government actions, social anomalies, etc. We will notify you by sending an email.

Refund time limit: Once a refund occurs, the refund amount will be returned to your account through the original payment channel. The arrival time of other banks/payment methods depends on the refund policy of each bank/payment channel.

 

Return Policy

YISHAN offers a no-reason return policy within 30 days from the delivery date for all purchases.

Restrictions on no reason to return: Please ensure that the returned product is still in the original condition of purchase and meets the conditions for secondary sales. Specifically include the following requirements:

• The product is in good condition. That is, the surface of the product has no scratches, no wear/damage, no bumps, no traces of use, etc. the product can maintain its original quality and function;
• The outer packaging of the product is complete;
• If the product is equipped with accessories, the accessories should be complete.

If the returned product does not meet the above return requirements, YISHAN reserves the right to refuse to accept the return application, and the buyer shall bear the relevant shipping costs.

 

If you think the product is defective or needs to be returned due to the seller's reasons, we can also provide you with a return service. Provided that the item to be returned meets the following return requirements:

• The surface of the product has serious scratches, serious wear/damage, serious bumps, and traces of use; the product cannot maintain its original quality and function;
• The outer packaging of the product is seriously damaged;
• The seller's reason. Including but not limited to the seller sending the wrong product, not delivering the product on time, etc.

Please apply for a return within 30 days from the delivery date. If it exceeds 30 days, please contact us and inform the relevant reasons. We will deal with it according to the actual situation.

 

TIPS: IF YOU FIND THAT THE OUTER PACKAGING IS DAMAGED/OPENED WHEN YOU RECEIVE THE PACKAGE, PLEASE TAKE SOME PHOTOS OR VIDEOS AND SEND THEM TO US WHEN YOU MAKE A RETURN APPLICATION.

 

Other non-refundable situations:

• Damage caused by dismantling or repairing by consumers, or other man-made damage;
• There is damage to the product due to improper use;
• Products not sold by Matrix-Athletic;
• Other laws and regulations exempt from warranty liability.

If the product is returned due to your reasons, the return shipping fee shall be borne by you personally.

If the product is returned due to the seller's reasons, the return shipping fee shall be borne by the seller.

Return Process

Before returning the item, please contact us by email: support@1234puzzle.com to apply for a return. Failure to apply for a direct return may result in no refund.

After the return application is approved, if it is returned for your reason, please send it back by yourself and inform us of the tracking number; If it is the seller's reason, we will send you the return label by email attachment within 1-2 working days.

YISHAN will check and refund the returned product within 3 working days after receiving the returned product, and inform you of the refund result by email. The refund amount will be returned to your account through the original payment channel. The arrival time of other banks/payment methods depends on the refund policy of each bank/payment channel.

Return Address

YISHAN

(858)302-8274

709 Enterprise Drive, Suite 200

Flower Mound, TX 75028